| What is your delivery policy? | We offer standard deliveries in the DMV area, but may vary by city. We offer “Anytime” “4 Hour” and “Specific Timed” delivery and pick ups. If specific times, dates, or off hours are needed, there will be an additional cost. Holiday rates and peak season rates will also incur a higher delivery cost. A minimal rental purchase may apply to qualify for delivery. |
| How do you reserve a tent/rental items? | Once we send you a quote and a credit card/check authorization, (Rental Agreement) send us back the signed copy and we will reserve the items in our system. |
| When do you require payment? | After the Rental Agreement is received, we will take full payment 1-3 days prior to the event. |
| Do you offer payment terms? | Event Rentals DC offers flexible payment methods to companies, organizations, government agencies, and individuals with high volume orders. Please ask one of our Event Specialists for more details. |
| What are your rental rates? | We offer structured pricing for event periods of 1 day, 1 weekend, 1 month, or more. |
| What are your business hours? |
M-F 9AM-5PM SAT/SUN Closed |
| What is the optional Damage Waiver? | The damage waiver protects the customer from paying for damages incurred during the rental period. It is a flat rate of 5% of the contract value. The damage waiver does not cover gross negligence or lost/missing items. The damage waiver is optional. If you do not choose the damage waiver, you will be required to pay for repairs up to the replacement value of the item. |
| What is the Rental Agreement? | The Rental Agreement is the contract that you sign and agree upon when reserving your items. A full unabridged copy can be obtained through our sales office or online here. |
